Last Updated: 2025-11
Pixbits LLC ("we," "us," or "our") operates Relate: AI-Mediated Conversations (the "Service"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, store, and share your personal information.
This Privacy Policy explains:
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect information that you provide directly to us when you use the Service, including but not limited to:
Account Information:
Profile Information:
Conversation Data:
Payment Information:
When you access or use our Service, we and our service providers may automatically collect information about you and your device, including but not limited to:
Device and Technical Information:
Usage and Activity Information:
Authentication and Session Information:
Network and Location Information:
Cookies and Similar Technologies:
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your use of the Service. See Section 9 for more details.
We may receive information about you from third-party sources, including but not limited to:
Authentication Providers:
Payment Processors:
AI Service Providers:
Other Third-Party Services:
We may receive information from other third-party services that integrate with our Service, subject to their privacy policies and your privacy settings with those services.
We use your information to:
We use aggregated, anonymized data to:
Analytics Tools:
We use Google Analytics and similar analytics services to collect and analyze information about Service usage. This helps us understand which features are most valuable to users, identify areas for improvement, and optimize the user experience. The data collected through these analytics tools is aggregated and anonymized.
Important: We do NOT use your actual conversation content for AI model training, marketing, or any purpose beyond providing the Service to you. Analytics data does not include the content of your messages or conversations.
We may use your information to:
We may use your email address to send:
We will NOT use your information for marketing emails unless you explicitly opt in.
We share information with third-party service providers who help us operate the Service:
Google Firebase/Google Cloud Platform:
Payment Processors:
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
When you invite another user to a shared conversation topic:
We may disclose your information if required to do so by law or in response to:
If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Service of any change in ownership or uses of your information.
We may share aggregated or anonymized data that cannot identify you personally:
We may share your information for other purposes with your explicit consent.
Your data is stored on Google Firebase infrastructure located in the United States. By using our Service, you consent to the transfer of your information to the United States.
For users in the European Economic Area (EEA), United Kingdom, or Switzerland: We rely on standard contractual clauses approved by the European Commission for data transfers to the United States.
We implement industry-standard technical and organizational security measures to protect your information, including:
Important: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Active Accounts:
Deleted Accounts:
Legal Retention:
Anonymized Data:
You can request deletion of specific conversations or data at any time by contacting us.
Regardless of your location, you have the right to:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal exceptions)
Data Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to processing of your personal information in certain circumstances
Withdraw Consent: Withdraw consent for processing where we rely on consent
Opt-Out: Opt out of marketing communications (we don't currently send marketing emails)
If you are located in the EEA, UK, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing:
We process your personal data based on:
Right to Restrict Processing: You can request that we restrict processing of your personal data in certain circumstances
Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority
Automated Decision-Making: Our AI coaching features involve automated processing. You have the right to object to automated decision-making. However, AI processing is fundamental to our Service, so objecting may limit functionality.
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
Right to Know:
Right to Delete: Request deletion of your personal information (subject to exceptions)
Right to Opt-Out of Sale: We do NOT sell your personal information. We have not sold personal information in the past 12 months.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
Shine the Light: California residents can request information about disclosure of personal information to third parties for direct marketing purposes (we do not share for this purpose)
California Minors: Users under 18 are not permitted to use our Service
Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) have similar rights to access, correct, delete, and obtain copies of their personal data. Contact us to exercise these rights.
To exercise any of these rights, contact us at support@pixbitsllc.com or write to us at the address listed in Section 16.
Verification: We may need to verify your identity before processing your request. We will respond to verified requests within the timeframes required by applicable law.
No Fee: We will not charge a fee for processing your request unless it is manifestly unfounded, excessive, or repetitive.
Authorized Agents: You may designate an authorized agent to make requests on your behalf. We will require proof of authorization.
Our Service is NOT intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@pixbitsllc.com. We will take steps to delete such information from our systems.
We are based in the United States and our servers are located in the United States. If you access our Service from outside the United States, your information will be transferred to, stored, and processed in the United States.
For users in the EEA, UK, or Switzerland, we rely on:
We ensure that all international data transfers are protected by appropriate safeguards as required by applicable law.
We use cookies and similar tracking technologies to:
Types of Technologies:
Third-party services we use may set their own cookies subject to their privacy policies:
Google Analytics:
Google Analytics uses cookies to analyze how users interact with our Service. These cookies collect information in an anonymous form, including number of visitors, pages visited, time spent, device information, and general geographic location. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Firebase:
Firebase (Google) may use cookies for authentication, session management, and analytics purposes.
Payment Processors:
Apple App Store, Google Play Store, and other payment processors may use their own tracking technologies subject to their privacy policies.
Web Browsers: Most browsers allow you to refuse or delete cookies. Note that blocking essential cookies may prevent you from using the Service.
Mobile Apps: You can control tracking through your device settings:
Do Not Track: We currently do not respond to Do Not Track signals as there is no industry standard for compliance.
Our Service may contain links to third-party websites, services, or resources that are not operated by us. We are not responsible for the privacy practices of these third parties.
Third-Party Services We Use:
We encourage you to review the privacy policies of any third-party services you access through our Service.
When you use our AI coaching features:
We track the computational resources (tokens) used in AI interactions for billing purposes. This metadata includes:
This information is used solely for credit deduction and usage tracking.
In the event of a data breach that affects your personal information, we will notify affected users and relevant authorities as required by applicable law. We will provide information about the nature of the breach, steps we're taking, and guidance on how you can protect yourself.
We maintain an incident response plan and conduct regular security assessments to minimize the risk of data breaches.
You can access and update your account information through the Service:
You can control:
You can request a copy of your data in a machine-readable format by contacting us at support@pixbitsllc.com.
You can request account deletion by contacting us at support@pixbitsllc.com. Upon deletion:
You control who you invite to shared conversation topics. You can:
If Pixbits LLC is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction.
In such events:
We may update this Privacy Policy from time to time to reflect:
Notice of Changes:
Your Continued Use:
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you should stop using the Service and delete your account.
For questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
Email: support@pixbitsllc.com
We will respond to your privacy-related inquiries within the timeframes required by applicable law.
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority or supervisory authority.
For users in the EEA, UK, or Switzerland, we process your personal data based on the following legal grounds:
| Processing Activity | Legal Basis |
|---|---|
| Account creation and management | Contractual necessity |
| Providing AI coaching services | Contractual necessity |
| Processing payments | Contractual necessity |
| Conversation storage and retrieval | Contractual necessity |
| Security and fraud prevention | Legitimate interest |
| Service improvement and analytics (anonymized) | Legitimate interest |
| Legal compliance and law enforcement | Legal obligation |
| Marketing (if you opt in) | Consent |
| Optional features you enable | Consent |
You have the right to object to processing based on legitimate interest. Contact us to exercise this right.
We adhere to the principles of:
We regularly review our data collection and retention practices to ensure compliance with these principles.
By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
End of Privacy Policy